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Regional Director of Operations

Overview Summary Oversees the daily administrative operations of the dental offices within a region, including providing leadership and guidance on a variety of areas such as: employee relations, patient relations, and achieving administrative operational goals. Responsible for office profit & loss by partnering to manage patient scheduling, staff productivity, collections and receivables, and controlling operations expenses.  Administrative tasks such as financialreport review, revenue posting, and staff payroll are a part of the operational responsibilities.   Responsibilities Essential Duties Manage the day-to-day operations of an assigned geographic area of multiple dental practices. Provide leadership and guidance to office teams ensuring excellence in patient service, operational and financial results. Build strong and productive partnerships with dentists and office teams. Make effective decisions based on data analysis, organizational observations, and cost controls. Takes ownership by leading by example and being a positive role model through presence and demeanor. Manage office profit and loss, and achieving budgeted expectations through access to care initiatives, managing controllable expenses, and leading teams to provide stellar service. Create a positive, ethical, and respectful work environment by promoting the company culture through its mission, vision, and Core Values. Recruit, hire, develop, and retain high performance teams through training/education, coaching, expectation setting and accountability. Ensure effective execution of operational standards, including compliance with established company policies, procedures, OSHA, and government regulations. Identify opportunities within the region and creates improvement action plans to address gaps through people, performance, and process improvements. Ensure consistent communication of all challenges and needs to COO and/or executive team. Work collaboratively with organizational departments. Expected to work all scheduled work days, during scheduled hours and report to work on time. Other special projects or responsibilities as assigned. Qualifications Experience/Requirements Minimum of five (5) years' multi-unit experience in retail, healthcare, service or dental industries, or other fast-paced, highly interactive customer service environment. Proficient in MS Office Suite. Must be able to travel daily and use personal automobile in the assigned region. Limited overnight travelrequired. Skills, Knowledge and Abilities (SKAs) Administration and Management -- the individual identifies business and management principles involved in strategic planning, resource allocation, and coordination of people and resources. Problem solving--the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Interpersonal Skills--the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things. Oral communication--the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Written Communication--the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information. Planning/organizing--the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Quality control--the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality. Adaptability--the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. Dependability--the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. Safety and security--the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly. Considerable knowledge of principles and practices of personnel administration.   Education/Training Bachelor's degree from an accredited college or university in related field or a minimum of four (4) years of equivalent experience can be substituted for a degree. Physical/Environmental Sitting for long periods of time, completing tasks using a computer and other office equipment. Position requires frequent talking, hearing, and vision with moderate standing, walking and reaching. May require lifting up to 10 lbs. Job position responsibilities are generally performed in a business office environment with computers, printers and phones. Availability to travel. #IND724 2018-3281
Salary Range: NA
Minimum Qualification
5 - 7 years

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